chosen with care
Effective date: 27 October 2026
Welcome to mandaram. We bring you thoughtfully selected dress materials that celebrate beauty, comfort and personal style.
These Terms & Conditions govern your access to mandaram.shop and the purchase of products offered through our platform. By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.
mandaram is an online shopping destination initially focused on dress materials and fabrics, with plans to introduce additional product categories as our business grows.
Throughout these Terms & Conditions, “mandaram”, “we”, “our” and “us” refer to the business operating this website. “You”, “your” and “customer” refer to anyone accessing our website or purchasing our products.
By using our website, you confirm that:
We reserve the right to restrict or suspend access where necessary to protect our customers, business or website.
We make every reasonable effort to ensure that product descriptions, photographs, colours, fabric details, measurements, prices and other information displayed on our website are accurate. However, certain variations may occur because of the nature of fabrics and the way products are photographed or displayed.
We encourage you to review the product description and available images carefully before placing an order.
Certain fabrics may have natural variations in texture, weave, print placement or colour. Handcrafted, hand-printed or traditionally produced fabrics may contain minor irregularities characteristic of their production process.
Such characteristics will be considered acceptable only where they are consistent with the product description and do not amount to a defect or misrepresentation.
All products displayed on our website are subject to availability. We make reasonable efforts to keep inventory information accurate. However, a product may become unavailable after you place an order because of stock discrepancies or other unforeseen circumstances.
If we cannot fulfil an order, we will inform you and arrange an appropriate resolution, including a refund where applicable. We may discontinue products, update descriptions or modify our product selection without prior notice, subject to applicable law and existing customer orders.
All prices displayed on our website are in Indian Rupees (INR), unless otherwise specified. Product prices, applicable taxes, shipping charges and other mandatory charges will be displayed or communicated as required by applicable law.
We reserve the right to correct genuine pricing or listing errors. If an error materially affects an order already placed, we will contact you, explain the situation and arrange an appropriate resolution in accordance with applicable law.
Orders are subject to successful payment verification and confirmation. We may offer payment methods through authorised payment service providers, whose own terms and policies may also apply. mandaram does not intentionally collect or store complete payment card details when payments are processed through an authorised third-party payment gateway.
After placing an order, you may receive an acknowledgement through the contact details provided during checkout. An acknowledgement of receipt does not necessarily mean that the order has been accepted for fulfilment.
We may cancel or decline an order if:
If an order is cancelled after payment has been collected, any refund due will be processed in accordance with our Refund Policy and applicable law. You are responsible for providing the correct name, delivery address, phone number and other information required for delivery. Contact us promptly if you notice an error in your order details.
mandaram aims to process and dispatch orders within the estimated timeframe communicated on the website or at checkout. Actual delivery times may vary depending on the destination, courier availability, public holidays, weather, operational delays and circumstances beyond our reasonable control.
If your shipment is delayed, marked delivered but not received or appears lost in transit, contact us so that we can investigate with the delivery partner. Delivery-related charges, refunds and remedies will be handled in accordance with the Shipping Policy, Refund Policy and applicable law.
Return, exchange and refund eligibility depends on the product purchased, its condition, the reason for the request and our separate Refund & Return Policy. Please review that policy before placing an order.
If you receive a product that is damaged, defective or materially different from what you ordered, contact us as soon as possible after delivery. Please provide:
We may request additional information to investigate. Any reporting deadline and evidence requirement will be communicated in our Refund & Return Policy and applied in accordance with applicable law.
Where a return is approved, the product may need to be returned in its original condition, with applicable packaging, tags and accessories intact. Products that have been washed, used, altered, damaged after delivery, or cut or modified at your request may be subject to different eligibility rules, subject to applicable consumer rights.
Approved refunds will be processed through the original payment method or another lawful method agreed with you. The time taken to appear in your account may depend on the payment provider or financial institution. Shipping charges, if any, will be treated according to the published Refund & Return Policy and applicable law.
Nothing in these Terms & Conditions excludes any consumer right or remedy that cannot legally be excluded.
Fabric care instructions may vary depending on the material, print, dye, weave and embellishments. Review any instructions provided with the product or on its product page before washing, ironing or otherwise treating the fabric.
Unless the product description states otherwise, we recommend:
Natural colour variation or slight colour transfer may occur with certain fabrics. This does not remove our responsibility to address products that are defective or materially inconsistent with their descriptions. You are responsible for following the care instructions provided for purchased products.
From time to time, mandaram may offer discounts, promotional codes, seasonal offers or other promotions. Unless otherwise stated:
All promotions remain subject to applicable law.
All original content on the mandaram website, including our brand name, logo, graphics, photographs, product descriptions, website design and other creative materials, is owned by mandaram or used with appropriate authorisation.
You may not reproduce, copy, distribute, modify, publish or commercially exploit protected content without prior written permission from the relevant rights holder. Purchasing a product does not transfer ownership of intellectual property associated with the product, photographs, brand or website. Unauthorised use may result in legal action where appropriate.
You may contact us with questions, feedback, suggestions or product reviews. By submitting content to our website or voluntarily providing feedback for publication, you confirm that it is truthful, lawful and does not violate another person’s rights.
We may moderate or remove content that is unlawful, abusive, misleading, fraudulent or otherwise inappropriate, subject to applicable law. We will not represent a review as a verified purchase unless it has been verified through an appropriate process. Any separate consent needed to use your photograph, testimonial or personal information for promotional purposes will be obtained where required by law.
mandaram respects your privacy. Personal information collected during browsing, account creation, checkout, payment, delivery or customer support will be handled in accordance with our Privacy Policy and applicable data protection laws.
Information may be shared with authorised service providers, such as payment processors, delivery partners and website service providers, where reasonably necessary to operate our services and fulfil your order. Review our Privacy Policy to understand what information we collect, how it is used and protected, and what rights may be available to you.
Our website may contain links to third-party websites or use services provided by external companies, including payment gateways, courier services, analytics providers and social media platforms. These third parties may operate under their own terms, conditions and privacy policies.
mandaram is not responsible for the independent content or policies of third-party websites, except to the extent required by applicable law. We encourage you to review relevant third-party policies before using their services.
We strive to keep our website available, secure and up to date. However, we do not guarantee uninterrupted access or that the website will always be free from technical errors, interruptions or temporary unavailability.
We may update, maintain, suspend or modify parts of the website when reasonably necessary. We will take reasonable steps to address material issues affecting customers and their orders. Nothing in this section excludes liability that cannot legally be excluded.
To the extent permitted by applicable law, mandaram will not be responsible for indirect or consequential losses arising from the use of our website where such exclusion is legally permissible.
Nothing in these Terms & Conditions limits or excludes liability for fraud, wilful misconduct or any other liability that cannot legally be limited or excluded. Nothing in these Terms & Conditions restricts a consumer’s statutory rights or remedies.
To the extent permitted by applicable law, you agree not to misuse the website or violate these Terms & Conditions in a manner that unlawfully harms mandaram or another person.
Where your unlawful conduct causes legally recoverable loss or liability, you may be responsible for that loss or liability as determined under applicable law. This section does not require you to indemnify mandaram for its own unlawful conduct or for any liability that cannot legally be transferred to you.
mandaram may revise these Terms & Conditions from time to time to reflect changes in our products, website, business operations or applicable legal requirements. The updated version will be published on this page with a revised effective date.
Changes will apply as permitted by applicable law. Rights or obligations relating to an existing order will be handled in accordance with the terms applicable to that transaction and applicable law. We encourage you to review this page periodically.
These Terms & Conditions are governed by the laws of India. Any dispute arising from the use of our website or the purchase of our products will be addressed in accordance with applicable Indian law.
You may also approach the relevant consumer protection authorities or dispute-resolution forums where permitted by law. Any contractual jurisdiction provision will apply only to the extent legally permissible and will not take away your statutory rights.
Contact mandaram about these Terms & Conditions, an order or a product purchased from us.
We will make reasonable efforts to respond within a reasonable timeframe.
Thank you for choosing mandaram.
Every fabric is a new beginning, and we are happy to be part of your journey.